How Landry’s Golden Nugget Hotels & Casinos Deployed a Voice Assistant with 87% Containment on Day 1 We spoke with Landry’s Director of Contact Center Operations Brian Jeppesen about his experience working with PolyAI and the results achieved so far. Case Study 2021Golden Nugget Case Study 2 THE CHALLENGE “I had to come up with a way that we can handle some of these calls without having an agent.” Golden Nugget is a hotel and casino chain owned by Landry’s – a hospitality company with over 600 restaurants, hotels and casinos across the US. Like most hotels, Golden Nugget experiences dramatic seasonal spikes, and summer was rapidly approaching. The call center was also tasked with taking on PBX calls, and hiring new staff was more difficult than ever due to the repercussions

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