How Herefordshire Council designed a strengths-based approach for its social care pathway
How Herefordshire Council designed a strengths-based approach for its social care pathway
2 Pages? +44 (0) 800 802 1884 ? info@imosphere.co.uk ? www.imosphere.co.uk ? @Imosphere Initial contact At initial contact, a customer services officer has a holistic conversation with the person, looking at their strengths, support network and history. Community brokers sit within this team to help identify any community resources that can support the person. The ART also uses the senior practitioner in the team to oversee the new process and help identify any safeguarding issues. A letter is automatically generated from the contact assessment, which is sent to the person with details of community resources, information and advice. If a person has unresolved needs following ART’s involvement, the new Home First service (multi-disciplinary reablement) becomes involved to support them. S
