Henry Ford Health’s 2025 case study details how the Michigan-based system is transforming patient care by embedding virtual nursing as a core enterprise strategy. Led by its chief nursing and informatics officers, the organization launched a 6-month pilot across 44 beds, partnering with ai.care and SONIFI Health to provide bedside virtual support, remote monitoring, and patient education via interactive TVs. Results included improved safety, higher patient satisfaction and HCAHPS scores, and measurable cost savings. Nurses reported better workflow efficiency, while patients appreciated faster admissions and discharges. The program will expand across all 13 acute-care hospitals by 2025, integrating with Epic for seamless documentation. Key lessons: start small, choose technology partners carefully, focus on workflow integration, and maintain ongoing collaboration. The initiative positions Henry Ford Health as a model for scalable enterprise virtual care.

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