Goals • T o eliminate fraud and outdated knowledge-based authentication questions in the credit union call center • T o streamline the member identity authentication process across all delivery channels • T o increase confidence among members in credit union transactions and remove friction in the member experience Approach • Use distributed ledger technology to create operational efficiencies in identity authentication processes • Use blockchain to improve trust between members and credit unions • Pilot the decentralized identity solution with three credit unions • Scale to become a larger network of digital exchange Results • MemberPass was launched as a permanent, portable digital identity for credit union members • Call center authentication process reduced from 5 minutes to 15 secon

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