SUTTER ROSEVILLE MEDICAL CENTER CASE STUDY How Closing the Communications Gap Led to Improved ED Throughput and Patient Outcomes Improving clinical communication and collaboration among physicians, nurses and emergency response teams is critical to faster clinical response times and improved patient care and outcomes. Yet, it’s also one of the most challenging aspects of providing healthcare. The Joint Commission reports that 37% of all sentinel events are caused by a communication or assessment issue. Nowhere is this more critical than in a hospital Emergency Department. A recent Everbridge survey 1 of 158 emergency department leaders, reports that Emergency Departments have more communication handoffs than the rest of the hospital and found communication errors in 10% to 40% o

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