Operational Excellence at City of St. Albert The City of St. Albert is the 5 th largest city in the province of Alberta. With over 1,000 permanent and casual employees, the municipal agency serves a community of more than 2,300 local businesses and nearly 65,000 people. In 2010, the City of St. Albert approached Intelex in search of an integrated management system that would help the City achieve their short term goal of meeting requirements for ISO 14001 certification and their long term goal of ensuring operational efficiency and excellence. Road to ISO 14001 Certification The first step towards ISO 14001 certification required the City of St. Albert to streamline internal processes and data management across the City’s departments, beginning with Transit and Public Works. Befo

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