AXONIFY CASE STUDY: How BT improved customer satisfaction while reducing onboarding time, repeat customer calls & handling time In the world of contact centers, customer service rules all. We expect services such as broadband, television, and mobile to be available when and where we need them. We expect to have on-demand — everything. And, we expect outstanding customer service if we aren’t getting what we need. In fact, many times, the quality of customer service makes or breaks our decision to continue providing business to a company — if it’s not up to par, we may choose to simply walk away. Company: BT Consumer, a division of the British Telecommunications Group, is the United Kingdom’s largest provider of fixed-voice, broadband, TV, and mobile services. Industry: Telecommunicat

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