THE CHALLENGE What do you do when you come into a new position and are faced with using a legacy system to manage alumni relations? In the case of Crystal Wylie, Associate Director at Alumni Engagement and Communications at Berea College, you take the iModules platform you inherited and try to make it work. And she tried - for almost two years. But iModules fell short in supporting Crystal and her team’s goal to better engage Berea alumni within a dynamic and sustainable community that provides value and fosters giving. The system was cumbersome to use and cluttered with features they didn’t need. There also wasn’t much in terms of a customer experience. And more importantly, she felt iModules was not fully vested in Berea’s alumni community success. THE SOLUTION Crystal knew the

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