www.emergencyreporting.com Emergency Reporting Case Study: CASE STUDY / Beaver Lake Fire Department How an Arkansas Fire Department Lowered Their ISO Rating Using ER Software(1) Beaver Lake Fire Department (BLFD) in Rogers, Ark. is a combina- tion department serving a population of approximately 7,000 people and responding to over 650 calls each year. The depart- ment has two fire stations and 22 personnel with an annual operations budget of around $660,000. BLFD’s Fire Chief, John Whisenant, is a 15-year veteran of the fire service. He joined the department in 2008 and served as a volun- teer for many years before being selected as the interim Fire Chief in 2014 and subsequently hired in 2015 as the fourth full-time Fire Chief of BLFD. According to its website, beaverlakefiredept.c

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