A major U.S. bank digitized its supplier finance enrollment process with OneSpan Sign and SmartIQ to meet a contractual deadline and respond to pandemic-driven remote needs. Previously reliant on 16-page PDFs and manual signatures, the process was slow, error-prone, and uncompetitive. The integrated solution provided dynamic digital forms, guided workflows, and secure e-signatures, cutting cycle times and reducing errors. Suppliers benefited from an intuitive, collaborative online experience, while the bank gained visibility, audit trails, and cost savings. Results included high customer satisfaction—87% positive feedback—and reliable continuity during COVID-19, establishing the bank as a leader in digital supply chain finance.

Join for free to read