CALIFORNIA ENERGY CONSULTANT SERVICE How a Software System Became an Operations Manual CASE STUDYAs their company grew and the business model became more complex, California Energy Consultant Service in Rancho Cordova, CA, found themselves mired down in day-to-day operations. “Tracking processes so things don’t fall through the cracks was close to impossible. We were missing opportunities to avoid recurring mistakes since we were so overwhelmed,” said Phillip Isaacs, president. As any business owner knows, complexity can constrain productivity. When that happens, you spend more time, money and energy to accomplish more tasks and activities as you continually add and manage additional personnel. “We are not able to pass these costs onto our customers thanks to the competitive nature

Join for free to read