A Southeastern U.S. law firm with 15 locations and over 200 employees relies heavily on strong connectivity to serve clients effectively. To address recurring ISP issues and ensure service quality, the firm implemented ThousandEyes, gaining vital visibility into its network. This enabled the IT team to pinpoint problems, hold ISPs accountable, and reduce downtime. During the COVID-19 shift to remote work, ThousandEyes helped maintain service despite home network variability. The platform’s proactive alerts, global agents, and data snapshots enhanced monitoring, troubleshooting, and long-term planning, supporting the firm’s move to a flexible hybrid work model.

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