How 4 top universities achieved application intelligenceHow 4 top universities achieved application intelligence 2 How 4 top universities achieved application intelligence Introduction Why higher education needs application intelligence.................................................................................3 Chapter 1 How Cornell University taught its financial system to work smoothly in a production environment..........5 Chapter 2 How Liberty University taught Blackboard systems the meaning of performance.....................................7 Chapter 3 How Washington University mastered the availability of 5.5 million patient records...............................10 Chapter 4 How Missouri State University instructed Blackboard on using visibility to find root causes..

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