About Hospice of the West Hospice of the West is the second largest community- based hospice and palliative care organization in Maricopa County, Arizona. The organization has received Community Health Accreditation Program’s accreditation under the CHAP hospice Standards of Excellence. Hospice of the West is one of six hospices that has achieved CHAP recognition in the state of Arizona. Challenges Hospice of the West desired to learn how to better leverage its electronic health record (EHR) system to reach maximum potential. There was a growing gap between the initial implementation of the EHR almost a decade ago compared to how staff were using the system today.

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