HOP enables M&A strategy and cuts IT support costs by 60%
HOP enables M&A strategy and cuts IT support costs by 60%
2 Pagesmasergy.com Copyright ©2019 Masergy. All rights reserved. What good is business growth if your network can’t keep up? That was the challenge facing HOP Energy LLC. The White Plains, N.Y.-based company supplies heating oil to six states in the Northeastern U.S., and it had grown over the last 16 years by acquiring nearly 50 companies. But Hop Energy’s network, provided by a major communications carrier, couldn’t keep pace. Network downtime was excessive, spurring nearly 20 employee help desk calls a day. Application performance was insufficient; for example, if a circuit at one HOP Energy location had a problem, it would impact all critical business applications. Tech support was a “nightmare,” according to director of network operations Kristopher Masilamani. The IT department had
