WEBELIEVE MEDIA HOOVER AFTERCARE CASE STUDYThe Challenge To simplify the FAQ section of the service website. Provide the information loaded onto the aftersales sections of our website in engaging and digestible ways. Help customers to easily solve issues or maintenance tasks and thus saving our company the cost of an unnecessary call out.The Solution We produced a suite of video content to sit on the Service section of the Hoover website. These were Presenter Led in style for ease of following. Maintenance Videos https://www.youtube.com/watch?v=t7mk_G71dL0&t=53s How-To Guides https://www.youtube.com/watch?v=wl_V03w2SA0 https://www.youtube.com/watch?v=bROgOFasOqw&t=27s To reduce costs where possible we produced generic videos that could be used across multiple SKUs.The R

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