CASE STUDY: Honolulu 311 The City of Honolulu’s app, Honolulu 311, allows citizens to use personal smartphones to report abandoned vehicles, broken streetlights, illegal dumping and other issues. GovLoop Research Analyst Pat Fiorenza had the opportunity to sit down with Forest Frizzell, Deputy Director at the City and County of Honolulu to learn more about the history behind the app. Forest stated, “When our Mayor took office... he said he wanted to work towards creating a LEAN, CLEAN, AND SMART CITY THAT IS LOOKING TOWARDS THE FUTURE.” One of the challenges of implementing mobile is having support from management. With the call to be a ‘lean, clean and smart city’ from the highest-ranking public official in the city, Forest was able to run with the project. Forest continued, “We too

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