HOMESHIELD DIRECT CONNEX ONE PLATFORM IMPLEMENTATION CASE STUDYIf you are looking for a solution that will improve your contact centre then look no further. Even if you take away how amazing the solution is in itself, the team at Connex One are experts in their industry and have so much knowledge that will improve your business just by working with them. It’s such a great solution, I wish we found it sooner. Liam West, IT & Systems Manager “ ” “From the interface to the reporting suite, the customisable settings to the reduced wait times. We could only see improvements once switching to Connex One” Liam West, IT & Systems Manager Homeshield Direct are a leading home appliance and kitchenware insurance company. Founded in 2016, the company has experienced a rapid growth p

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