Case Study
Home Properties Increases Customer Satisfaction with the Help of the assyst Self-Service Portal
Home Properties is a real estate investment trust with operations primarily along the East Coast of the United States. The company owns, operates, develops, acquires and rehabilitates apartment communities. Founded in 1993, Home Properties now employs a team of 1,200 staff and have over 40,000 apartment units, generating over $644 million in annual revenue. The Client Home Properties serves nearly 85% of its 1200 customers remotely from th