CUSTOMER STORY Industry: Technology and services Location: Santa Clara, California Size: 10,000 employees Hitachi Vantara frees up HR partners for strategic business support with ServiceNow Shared services model frees time of HR business partners Enhances the employee experience with self-service Estimated reduction in transactional workload 33% Hitachi Vantara’s HR partners are critical to business outcomes At Hitachi Vantara, HR is expected to be deeply involved in business initiatives, adding value and supporting business success. That’s why the company transitioned to a global HR shared services model. Mia Isnardi-Shook, Hitachi Vantara’s Senior Director of People Services & Enablement, explains, “We had HR business partners spending 80% of their time on routine tr

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