Challenge Hitachi Construction Machinery Australia implemented Hyperion Planning approximately 3 years ago. While it has been running successfully, no major improvements had been made to the budgeting process over that period of time. There was a lack of quality support and any minor changes seemed to take much longer and cost a great deal more than expected due. Approach The budgeting process runs from September through to March with at least 100 users providing input into the solution. Hitachi Construction Machinery Australia engaged Taysols Support to provide the necessary support during the budgeting window. Hitachi Construction Machinery Australia were given access to Taysols’ 24/7 support portal which allowed them to enter in any support and/ or enhancement requests in r

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