Hilton Toronto/Markham Suites Conference Centre & Spa Case Study The Hilton Toronto/Markham Suites Conference Centre & Spa is a 500 room, Four Diamond property in the heart of Markham Ontario. It is the largest hotel in the area, with one of the top hotel conference and meeting room facilities inYork Region serving upwards of 250,000 guests and visitors yearly. In the times of the independent, technology saavy travellers, the hotel was in need of a solution that would help improve a number of challenges. These challenges included:reducing perceived check-in wait times, providing airport flight information, addressing multi-cultural needs through language barriers, and helping guests locate nearby amnesties easily and accurately thereby impacting the overall customer experience. L Squa

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