http://hiltongardeninn3.hilton.com Business: Multi-functional Airport Hotel Challenge: Needed a tool to improve communication and respond faster to guest needs Solution: HotSOS Results: Improved department communi- cation, boosted staff productivi- ty and response time, increased guest satisfaction rates “There is fluent communication between Maintenance and the Front Desk and we can fix anything quicker . Now we are able to act in the

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