CASE STUDY HID Global Helps National Civil Service Agency of Indonesia Efficiently Print Smart Cards Challenges The State Employment Agency of Indonesia, Badan Kepegawaian Negara (BKN) is the government department that oversees all employment related issues for civil servants – active and retired – that are under the payroll of the Indonesian government. Indonesia’s civil service consists of some 4.6 million people.The scope of work of the department is immense – all human resources processes from recruitment to retirement and everything in between including citizenship status and legal aid fall onto the shoulders of BKN. To ensure the department maintains a high efficiency in the face of increasing demands, it was imperative for the department to modernize their systems. BKN be

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