Critical Issue Heritage Bank relies on Rocket Software’s (previously IBM’s) UniVerse Database system for its critical production system processing. Providing online processing services for its 59 branches and community branches, 71 mini branches and 24/7 services including online and phone banking. Given the importance to honor its People First culture, Heritage strives to provide the highest system availability possible for its members. Business Challenge Heritage’s existing production host system hardware had reached the end of its useful life, plus upgrades to AIX and the UniVerse software were required. Backup times were extending and due to limitations within UniVerse, Heritage needed an enhanced recovery and downtime management solution. In addition to meeting high servi

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