Henrico County’s IT team, responsible for critical services like 911, faced alert overload with their previous monitoring system, SolarWinds, receiving up to 5,000 alerts daily. Switching to LogicMonitor, they reduced alert noise by 90%, receiving only 3-4 actionable alerts daily. With enhanced visibility and proactive monitoring, they prevented several outages and reduced costs by identifying issues like faulty SFPs and network inefficiencies. LogicMonitor’s automation, customization, and ease of use improved operational efficiency, enabling better collaboration with business units and ensuring reliable service delivery for essential public services.

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