Helping Hands are the leading provider of home care across England & Wales. With over 80 branches nationwide, they have been assisting adults to stay in the comfort of their own homes for 30 years. With thousands of carers across the country, they offer the full range of care services, including live-in, visiting, dementia, nursing, respite and emergency home care. The Challenge Helping Hands had an existing Splicecom phone system, but they were experiencing some frustrations with the service from their maintenance provider. Finance D i r e c t o r Andrew Wood, explains, “As the majority of enquiries about care come through a highly- developed digital marketing presence, inbound call traffic and connectivity is of critical importance, with very high levels

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