SUCCESS STORY ENTERPRISE INFOR M ATION M ANAGEMENT INDUSTRY Non-Profit CUSTOMER Charityshare CHALLENGES n Cost savings through operational efficiency n Delivering consistent services to multiple organizations n Need to provide clear reports to client charities SOLUTIONS n ITSM BENEFITS n Quick value using ‘out-of-the-box’ ITIL aligned processes n Custom report capabilities n Customize processes to suit the organizations unique needs C

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