Helpdesq, a Surrey-based UK IT support and reseller with 10 employees, adopted Hornetsecurity 365 Total Protection Enterprise Backup after a customer lost $12,000 to CEO impersonation email fraud caused by a one-character domain typo. By enabling Advanced Threat Protection features such as targeted fraud forensics, sandboxing, and URL rewriting, Helpdesq stopped similar lookalike-domain attacks and added tighter controls for personal email use. The company also benefited from being able to manage multiple customers and services (spam filtering, Microsoft 365 backup, and VM backups) in one portal, strong phone and chat support, and flexible quarantine reports, with only minor outbound mail tuning needed for DKIM/DMARC/SPF alignment.

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