The Challenge In 1929, a small butcher shop opened on Cleveland’s east side. By 2010 the Heinen’s business had grown into a successful premium grocery store chain with 17 stores across Northeast Ohio. Heinen’s next goal was expansion into the Chicago area, but the company realized its human resources (HR) processes wouldn’t keep up. Its tiny file room already housed four associates, as well as personal and medical associate files that threatened to consume the space. The Solution Prior to implementing OnBase by Hyland, Heinen’s manual HR processes created too much paper waste and required employees to spend hours filing paper and tracking down information. “We just had to get out from underneath all the paper. Prior to 2012, we had a smaller organization. Over the next year

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