CUSTOMER SUCCESS Back to life? A Kansas City homeowner was shocked: his $4,000 central air conditioning unit had been vandalized and every line in its compressor, condenser, and A-coil had been cut and removed. Two different repair firms inspected the unit and concluded that it couldn’t be repaired and had to be replaced. A technician named D’Wayne A. Foster looked it over and asked for a couple of hours to see what he could do. An hour late

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