HEARTWARE HeartWare plays a role in saving lives every day and QAD CEBOS Quality Management System (QMS) provides faster and better management of patient complaints.” Maurice Plourde, Senior Director of IT for HeartWare CUSTOMER CASE STUDYHEARTWARE CUSTOMER CASE STUDY QAD CEBOS QMS STREAMLINES LIFE SAVING COMPANY’S COMPLAINT MANAGEMENT PROCESS THE COMPANY: HEARTWARE HeartWare is a global medical device company dedicated to helping patients who are experiencing advanced heart failure. Their Ventricular Assist Devices (VADs) are surgically implanted within the pericardial space to assist in supplying oxygenated blood to the body as patients wait for a heart transplant. The HVAD System is a bridge-to-transplant therapy for patients with advanced stage heart failure. The device

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