Healthx Healthx, based in Indianapolis, IN, provides cloud-based healthcare payer platforms for more than 170 payer organizations and 22 million members nationwide. Since 1998, Healthx has supported the healthcare industry with innovative SaaS solutions offering self-service tools to streamline customer service, improve operational efficiencies, and support member engagement and provider collaboration. The Challenge In 2014, Healthx expanded its internal staff to support its growing business, but with the growth spurt came a series of inefficiencies. Sales and account management teams began overlapping one another with key prospect and customer touchpoints as different groups developed different processes. Healthx quickly realized that it would need a solution to help streamline co

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