Health Industry Manufacturer Cuts the Cost to Complete Oracle Upgrade by 40% © COPYRIGHT 2018 One of the leading manufacturers of blood analysis equipment faced a daunting task in 2014 when its Solutions Delivery team decided to upgrade its Oracle R11i version of E-Business Suite (EBS) application infrastructure to version R12. Given that it would impact all global operations, there would be little room for error, and this meant they needed a trusted partner. CASE STUDY Functional Service Desk Health Medical Devices Challenges Upgrade Without Missing a Beat The manufacturer had a lot of evidence to go on when it considered using Data Intensity’s Functional Service Desk (FSD) to do the job. After all, the team had worked extensively on other projects for more than five years. But th

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