Russell Telecom Case Study SV8100 Hays Travel Russell Telecom helps to future-proof travel agent Profile Customer Hays Travel Industry Independent travel agent Solution NEC SV8100 Results Improved communication Improved efficiency and flexibility In-built scalability and future proof technologies “Russell Telecom rose to the challenge and provided what, in my view, was the right system which has met all our requirements.” Peter Robinson, Facilities Manager, Hays Travel Background Hays Travel, which has its headquarters in Sunderland, Tyne and Wear, is the UK’s largest independent travel agent with record sales of £470m (2010-11). It runs 43 shops and call centres as well as an online service and price comparison from more than 1,000 desktops. Approximately 300 of

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