Case Study
HARTLEPOOL BOROUGH COUNCIL
The Consultation Team at Hartlepool Borough Council collects information in a range of ways, including interview surveys, postal surveys, telephone surveys, discussion groups and mystery shopping. They also run Hartlepool Borough Council’s citizen’s panel, Viewpoint, which consults with over 1200 Hartlepool residents three times a year. The people they consult vary from the general population of Hartlepool to different age groups