Aakrit Vaish, CEO and co-founder of Haptik, pioneered conversational AI in 2013. Reliance Jio acquired a majority stake in the startup in 2019. It is now one of highest valued AI companies in the world. At a recent WorkBoard Accelerate event, Haptik CEO and co-founder Aakrit Vaish shared how clarity on outcomes, results focus, and a culture of empowerment fuel the company’s growth and impact. Why Focus is the Key to Leading an AI Revolution We started with the fundamental problem statement that it is difficult for consumers to get help from businesses. The reason you remember the most amazing conversational experiences you have had with brands is because they are so few. A total of 80% of companies believe they provide a superior customer experience but only 8% of customers b

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