Overview Founded in Stockholm in 1871, Handelsbanken is one of the largest banks in the Nordic region, with over 10,500 employees and profits of more than 11 billion Swedish Kronor (US$1.7 billion) in 2010. Challenge As a company operating in the financial sector, Handelsbanken is subject to a variety of finan- cial regulations such as Basel III. As a result, it is important for the bank to keep tight con- trol over its internal processes, particularly its IT systems. “We had a number of different systems, includ - ing legacy mainframe applications, that each had their own user accounts, but there was no central repository to keep track of users and their roles within the organization,” said Qamilla Syk, operations manager at Handelsbanken. “Without a more structured approac

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