Rev. date 1/10/2013 1 It’s no secret that communication problems between physicians and nurses can have an enormous impact on the operational effectiveness of a facility. But one health care system found that poor communication at its centers affected its bottom line as much as its safety record. In the fall of 2009, the leaders of St. Mary’s Good Samaritan, Inc. (SMGSI) committed to “reducing the incidence of preventable harm

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