Case Study
Gulf Air
Client Gulf Air is the national airline of the Kingdom of Bahrain with revenues in excess of US $1.2 billion and employing more than 6000 staf f. Founded in 1950, Gulf Air now carries over 7.5 million passengers per year to 41 destinations, in 26 countries. Needs Gulf Air evaluates reservation sales agent recruits for their international call center in three specific areas: Visual Accuracy; General Knowledge and English Reading a