GT BANK has been using Avaya telephones for handling incoming and outgoing calls. The set up only supported one level IVR with no ability for skill based routing, robust reports and QA functionality. There was no customer feedback mechanism as well as voice recorder which is an essential for a banking sector. GT BANK approached Techno Brain to offer a solution that manages expectations, garnering efficiency, and minimizing the costs incurred. The solution would organize, automate, and synchronize business processes leading to proper management of customer interactions; this in turn would help building relationships with customers and spurt business growth.

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