CASE STUDY: Governmental Agency SAM Roadmap CLIENT OVERVIEW State agency that provides technology services to other state agencies. They are responsible for IT strategic direction, IT policy and delivering centralized IT products and services within the state. PROFILE CHALLENGE: The client was trying to standardize their processes and controls to improve the maturity of their software asset management program to service all state agencies. They had multiple software vendors and a hefty budget spread across multiple state agencies, but did not have the people, processes or tools to proactively manage assets through their life-cycle. Each agency and department functioned in a siloed fashion, driving inefficiency in operations, budgeting and overall technological innovation. They

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