Got a question for EvITa? Job to be done Implement chatbot to answer basic queries and provide 24/7 support to users Solutions to do it - ServiceNow ® Virtual Agent - ServiceNow ® ITSM Pro What we did Created a multi-channel, fit-for-purpose chatbot to provide user-friendly support For 135 unique biweekly users And went live in 2 weeks from decision to release EvITa provides 24/7 support Roadside assistance throughout the UK Founded in 1905, the AA is the UK’s largest motoring organization. It provides emergency roadside assistance and breakdown cover, vehicle insurance, loans, and travel advice to its 15 million members. It employs approximately 7 ,500 people, including both office staff and its mobile workforce. Providing 24/7 support to staff The AA provides 24/7 b

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