As departments began to upload documents to the system, the grants administrator and finance department staff began to see that there were outstanding reports due. As a result, Goodyear was able to: • Open much-needed lines of communication among various City departments. • Help staff prepare for annual audits. • Retrieve more than $1 million in significant reimbursements. • Have continuity of operations in place when there is staff turnover. The City of Goodyear had a grant management system that was decentralized and disorganized, relying on numerous spreadsheets and manual systems to keep tabs on grant activities. • Reimbursement requests and reports were often submitted late, or not at all—a problem that represented the potential loss of millions of dollars. •

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