CASE STUDY Golfbreaks.com Company implements full multi-media contact center infrastructure as more people tee off each year • More satisfied and productive workforce Expected Results • Customer experiences improved • Customer r elationships strengthened Pr oducts and Services • Aspect ® Unified IP ® 7 • Microsoft Lync 2010 Results • Extended opening hours by more than 30% • Reduced internal transfers by 50% • Gained the capacity

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