1 SUCCESS STORIES 1 Challenge A global, upscale retail brand has service-level agreements (SLA) with their banking and credit card processing partners, risking an increase in rates or loss of service. Most file transfers occur nightly, and all parties (the organization and the partners) require that files are received within milliseconds of specific time-segment expectations. Their disparate, legacy managed file transfer (MFT) system was unreliable and often caused the retail brand to miss SLAs. The company also had problems reliably exchanging files with their offshore manufacturing facilities, global distribution centers, and central distribution clearinghouse. Global Retail Brand Streamlines Business Processes and Secures Data Transfers through Automation Key Benefits 9

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