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Global Outsourcing Company Monitors Avaya VoIP Ecosystem with ServicePilot ISM

Global Outsourcing Company Monitors Avaya VoIP Ecosystem with ServicePilot ISM

ServicePilot
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Customer arvato is a major international service provider. They employ more than 68,000 people in 40 different countries. Integrator Coverage Communications is a major contact center system integrator specialized in Avaya VoIP deployments. Challenge Provide pro-active support and ensure 24/7 availability of Avaya VoIP communications. Solution ServicePilot ISM to monitor a VoIP ecosystem with over 8,000 Avaya phones. arvato Cas

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VoIP
Contact Centers

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