CHALLENGE A multinational merchant service provider was breached by a sophisticated international hacking ring that resulted in a $10M global ATM cash-out in 24 hours. To provide a definitive answer regarding the breach to its customers and board of directors, the organization immediately hired an outside entity to provide incident response, forensics, and remediation services. To minimize the risk of future breaches, the organization worked with the outside entity to reassess its network security posture, and then contracted with Coalfire to implement the necessary changes. APPROACH The outside entity partnered with the merchant service provider to provide emergency incident response services to help respond to the breach. Through these services, the outside entity appropriately

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