2013 © PRISM International, Inc. / p. 888.997.7476 / http://www.PrismDiversity.com Case Study: Global Manufacturer - Help save our Billion Dollar Account! Situation Our European manufacturing client had a large contract with a significant U.S. customer which was not going well. Our client related, "We cannot continue to operate in a crisis mode every week". Our client's customer was not happy with deliverables, interactions and project management. They were concerned about the continuing viability of their customer's relationship and about the negative ramifications in many areas - potential loss of a customer/contract, poor relationships, large bottom line impact, (short term and long- term). Task A bi-continental intervention was needed to identify and address th

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