Global Call Center Provider Uses FatPipe IPVPN for Sub-Second Failover of VoIP Calls

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C ASE STUDY: GLOBAL C ALL CENTER PROVIDER Global Call Center Provider Uses FatPipe IPVPN for Sub-Second Failover of VoIP Calls A leading global business process outsourcing provider of customer care and back-office processes uses Voice over IP (VoIP) over a MPLS network to connect customers to its 100+ sites worldwide. The Company was plagued by intermittent VoIP service disruptions and degradations. This resulted in calls being dropped.

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Global Call Center Provider Uses FatPipe IPVPN for Sub-Second Failover of VoIP Calls

Global Call Center Provider Uses FatPipe IPVPN for Sub-Second Failover of VoIP Calls

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